Website Terms and Conditions of Sale

1. Introduction and Acceptance

1. 1.1These terms and conditions (“the Terms”) govern the use of the online store at techstore.sovereignseries.africa (“the Website”) and the sale of goods and services offered on the Website by The Sovereign Series (Pty) Limited (“the Company”, “we”, “us” or “our”).
2. 1.2By accessing the Website, placing an order or making payment, the customer (“you” or “the Customer”) agrees to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or transact with the Company.
3. 1.3These Terms are drafted in accordance with the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the Consumer Protection Act 68 of 2008 (“CPA”) and the Protection of Personal Information Act 4 of 2013 (“POPIA”). Nothing in these Terms is intended to limit any right you have under applicable law that cannot lawfully be limited.
4. 1.4The Company may amend these Terms from time to time. The version published on the Website at the time an order is placed applies to that order.

2. Company Information and Statutory Disclosures

1. 2.1The following information is disclosed in terms of section 43 of ECTA:
   1. 2.1.1Full name and legal status: The Sovereign Series (Pty) Limited, a private company incorporated in the Republic of South Africa on 28 January 2026.
   2. 2.1.2Registration number: 2026/072645/07.
   3. 2.1.3Registered office and address for receipt of legal service: 1st Floor, Masingita House, 41 West Street, Houghton Estate, Gauteng, 2198, Republic of South Africa.
   4. 2.1.4Physical (trading) address: SAI Group, Vdara – 6th Floor, 41 Rivonia Road, Sandton, Gauteng, 2196, Republic of South Africa.
   5. 2.1.5Telephone: 087 551 3000.
   6. 2.1.6Email (Sales): digitalsales@sovereignseries.africa  ·  Email (Support): hello@sovereignseries.africa.
   7. 2.1.7Online store: https://techstore.sovereignseries.africa.
2. 2.2A description of the main characteristics of each product, the price payable and the manner of payment are set out on the relevant product pages of the Website.

3. Products, Orders and Availability

1. 3.1An order placed on the Website constitutes an offer by the Customer to purchase the selected products at the prices displayed. An agreement of sale comes into existence only when the Company accepts the order and payment has been authorised and confirmed.
2. 3.2All products are offered subject to availability. Should a product be unavailable after an order has been placed, the Company will notify the Customer without delay and refund any amount already paid in full within thirty (30) days.
3. 3.3The Company takes reasonable care to ensure that product descriptions, images and prices on the Website are accurate. In the event of an obvious and material error in price or description, the Company shall be entitled to decline or cancel the affected order and refund any amount paid, and shall not be bound by the erroneous listing.

4. Pricing

1. 4.1All prices are quoted in South African Rand (ZAR) and, where applicable, are inclusive of value-added tax at the prevailing rate. The Company is not presently registered for VAT and no VAT is levied on its supplies until such registration takes effect.
2. 4.2Delivery charges, where applicable, are displayed before checkout is completed and form part of the total amount payable.

5. Payment

1. 5.1Payments on the Website are processed securely by PayFast, an authorised South African payment service provider. Payment may be made by any method supported by PayFast from time to time, including debit card, credit card and instant EFT.
2. 5.2The Company does not collect or store the Customer’s card details. All payment data is captured and processed by PayFast in a PCI DSS compliant environment.
3. 5.3The Company reserves the right to withhold dispatch of any order until payment has been authorised and cleared in full.
4. 5.4Ownership of goods passes to the Customer only upon payment of the full purchase price; risk in the goods passes on delivery.

6. Delivery

1. 6.1Orders are dispatched to the delivery address supplied by the Customer at checkout. Delivery within the Republic of South Africa is effected by courier, ordinarily within three (3) to seven (7) business days of payment confirmation, unless a different timeframe is indicated on the relevant product page.
2. 6.2Delivery timeframes are estimates given in good faith. The Company shall not be liable for delays caused by the courier, incorrect delivery information supplied by the Customer, or circumstances beyond the Company’s reasonable control.
3. 6.3Where an order cannot be delivered because the Customer supplied incorrect or incomplete delivery details, any costs of re-delivery shall be for the Customer’s account.

7. Cooling-Off Period (Section 44 of ECTA)

1. 7.1The Customer is entitled, in terms of section 44 of ECTA, to cancel a purchase concluded through the Website without reason and without penalty within seven (7) days after the date of receipt of the goods, or, in the case of services, within seven (7) days after the date of conclusion of the agreement.
2. 7.2To exercise this right, the Customer must give written notice of cancellation to hello@sovereignseries.africa within the cooling-off period, and must return the goods to the Company’s physical address set out in clause 2.1.4, unused, in their original condition and packaging. The only charge that may be levied on the Customer is the direct cost of returning the goods.
3. 7.3Upon receipt and inspection of the returned goods, the Company will refund the full purchase price to the Customer within thirty (30) days of the date of cancellation.
4. 7.4In accordance with section 42(2) of ECTA, the cooling-off right does not apply, amongst others, to goods made or personalised to the Customer’s specifications, unsealed audio or digital recordings, newspapers or periodicals, or perishable goods.

8. Returns and Refunds — Defective Goods

1. 8.1In terms of sections 55 and 56 of the CPA, all goods are sold with an implied warranty of quality. If goods are defective, unsafe or not reasonably suitable for their intended purpose, the Customer may, within six (6) months of delivery, return the goods and elect that the Company either repair the goods, replace the goods, or refund the price paid.
2. 8.2To lodge a return under this clause, the Customer must notify the Company in writing at hello@sovereignseries.africa, stating the order number and the nature of the defect. The Company will arrange collection or provide return instructions; the Customer shall not bear the cost of returning goods that are defective.
3. 8.3This warranty does not apply to damage arising from ordinary wear and tear, misuse, negligence, alteration or failure to follow care instructions, nor where the goods have been altered contrary to the Company’s instructions after leaving its control.
4. 8.4Approved refunds are processed to the original method of payment through PayFast, ordinarily within seven (7) to ten (10) business days of approval and in any event within the period required by law. The Company does not make cash refunds.

9. Cancellation of Orders

1. 9.1The Customer may cancel an order at no charge at any time before the order has been dispatched, by written notice to hello@sovereignseries.africa. Any amount paid will be refunded in full to the original method of payment.
2. 9.2Where an order has already been dispatched, cancellation is governed by the cooling-off provisions of clause 7.
3. 9.3The Company may cancel an order where payment is not authorised, where stock is unavailable, or where a material error contemplated in clause 3.3 has occurred, in which event any amount paid will be refunded in full within thirty (30) days.

10. Consumer Rights

Nothing in these Terms limits, or is intended to limit, any right or remedy available to the Customer under the CPA, ECTA or any other applicable law. In the event of any conflict between these Terms and a mandatory provision of applicable law, the latter shall prevail to the extent of the conflict.

11. Intellectual Property

All content on the Website — including the name The Sovereign Series, logos, devices, designs, guilloché ornaments, text, images and layout — is the property of the Company or its licensors and is protected by South African and international intellectual property law. No content may be reproduced, distributed or exploited without the Company’s prior written consent.

12. Privacy and Protection of Personal Information

1. 12.1The Company processes personal information supplied by the Customer solely for the purposes of concluding and performing the sale, arranging delivery, processing payment and complying with law, in accordance with POPIA.
2. 12.2Personal information is not sold or disclosed to third parties, save to the extent necessary to perform the agreement (including disclosure to PayFast and the appointed courier) or as required by law. Reasonable technical and organisational measures are applied to safeguard personal information.
3. 12.3The Customer may request access to, correction of, or deletion of their personal information by written request to hello@sovereignseries.africa.

13. Limitation of Liability

1. 13.1To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special or consequential loss or damage arising from the use of the Website or the purchase of products, and the Company’s aggregate liability in respect of any order shall not exceed the amount paid by the Customer for that order.
2. 13.2Nothing in this clause excludes liability for gross negligence or wilful misconduct, or any liability that cannot lawfully be excluded under the CPA.

14. General

1. 14.1These Terms constitute the whole agreement between the parties in relation to their subject matter. No indulgence granted by the Company shall constitute a waiver of its rights.
2. 14.2If any provision of these Terms is found to be unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
3. 14.3The Company shall not be in breach of these Terms to the extent that performance is prevented by an event beyond its reasonable control, including strikes, load-shedding, courier failure, or acts of any authority.

15. Governing Law, Jurisdiction and Domicilium

1. 15.1These Terms are governed by the laws of the Republic of South Africa, and the parties consent to the jurisdiction of the South African courts.
2. 15.2The Company selects as its domicilium citandi et executandi: 1st Floor, Masingita House, 41 West Street, Houghton Estate, Gauteng, 2198.

16. Contact

All queries, complaints, cancellations and return notifications should be directed to:

The Sovereign Series (Pty) Limited
SAI Group, Vdara – 6th Floor, 41 Rivonia Road, Sandton, Gauteng, 2196
Sales: digitalsales@sovereignseries.africa  ·  Support: hello@sovereignseries.africa  ·  Tel: 087 551 3000